Good advice. Well given.

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Facing an emergency situation? We’re here to help! Below is useful information about how to handle emergency claims.

During office hours:

Please contact our office immediately to report your claim. An adjuster will respond to you as soon as possible, usually within the hour.

ICBC Claims

If you have an ICBC claim, please call ICBC’s Dial-a-Claim centre:
Lower Mainland: 604-520-8222
Elsewhere in B.C., Canada & the U.S.: 1-800-910-4222

Emergency Flood, Fire, or Other Property Claim

Please call Canstar Restorations at: 604-549-0099 or
1-866-578-3138 (toll free)

After office hours:

Please refer to our emergency contact sheet below to reach your claims adjuster at any time of the day or night.

Emergency General Insurance Contact Numbers

Here are the different emergency contact numbers for general insurance claims.

Company Phone Preferred Adjusters Acceptable Restoration Firms
Aviva & Elite 1-866-MY-AVIVA
Belfor, Onside, Canstar
AXA Pacific 1-877-552-0554 (SCM) Edenvale, Onside, Canstar
Chubb 1-800-532-4822 or
Cunningham Lindsey Belfor, Edenvale
Fairway Glass 604-936-1660
Gore Mutual 1-800-663-9437 or
Kernaghan Adjusters, Claimspro, Cunningham Lindsey, CCS Claims Belfor, Onside, Service Master, CJB Restoration, Barclay Restoration
ICBC Dial-A-Claim 604-520-8222 In Greater Vancouver
ICBC Dial-A-Claim 1-800-910-4222 Outside Greater Vancouver
ICBC Dial-A-Claim 1-800-667-7740 Outside BC
ING (Intact) 1-866-464-2424 Service Master, First OnSite, Belfor, Onside, Pro Claim Restoration
CNS/Royal 604-662-2911 or
Travelers/St. Paul Crawford Adjusters, Claimspro Onside, Edenvale, Belfor, Canstar
Wawanesa 604-643-8933 (24 hrs) Service Master, Yaletown, Onside, Canstar